Start with customer care before sending a return.

If something is wrong with your order, contact us at lorenapezzullovip@hotmail.com with your order number, photos if relevant and a short description of the issue.

Because skincare products are personal-care items, returns may be limited when an item has been opened, used or damaged after delivery. We review each request and will confirm the next step by email.

Please do not mail products back before customer service confirms the return instructions. Refund timing may vary based on the payment provider and your bank.